Support

Q1. Who can purchase from JOKNEX?

JOKNEX operates as a wholesale-focused platform serving retailers, distributors, and approved partners.

Q2. How do I access pricing and product lists?

Pricing and product information are available through direct enquiry. Contact us to request access and our team will respond with further details.

Q3. Is there a minimum order quantity?

Minimum order quantities may apply depending on the product category. Details are provided once trade access is approved.

Q4. Do you offer branded or unbranded products?

Our product ranges include a mix of branded and unbranded wholesale items, depending on availability and category.

Q5. Which regions do you supply?

JOKNEX currently supplies trade customers within the UK. Additional regions may be considered upon request.

Q6. How long does approval take?

Trade enquiries are typically reviewed within 1–2 business days.

FREQUENTLY ASKED QUESTIONS

SHIPPING & RETURNS

Shipping
Orders are dispatched following trade approval and order confirmation.
Shipping methods, timelines, and costs vary by product category and order volume.
Full shipping details are provided at the time of order confirmation.

Returns
Returns are considered on approved trade orders only and must be requested and authorised in advance.
Items must be unused, in original packaging, and returned within the agreed timeframe.

Non-returnable items
Certain products may be non-returnable due to hygiene, clearance, or category restrictions.
Any non-returnable items will be clearly communicated at the time of order.

All return requests must be submitted via email for review and approval before any goods are sent back.
Once approved, return instructions will be provided, including the correct return address.

Refunds
Approved returns are inspected before any refund is issued. Refunds follow the original trade payment method.

Product representation
Product images are for reference only. Actual items may vary by supplier or batch.

Need further assistance?
Contact us at info@joknex.com and our team will be happy to help.

FAQS

Who can purchase from JOKNEX?
JOKNEX is a wholesale-focused platform serving retailers, distributors, and approved partners.

How do I request pricing or product information?
Pricing and product details are available through direct enquiry and approved trade access.

Is there a minimum order requirement?
Minimum order requirements may apply depending on product category and order volume.

Do you offer nationwide shipping?
Yes, we ship across the UK. Shipping details are confirmed during order processing.

Can I return an order?
Returns are considered on approved trade orders only and must be requested in advance.

Non-returnable items
Certain products may be non-returnable due to hygiene, clearance, or category restrictions. Any non-returnable items will be clearly communicated at the time of order.

Return approval
All return requests must be submitted via email for review and approval before any goods are sent back. Once approved, return instructions will be provided, including the correct return address.

Refunds
Approved returns are inspected before any refund is issued. Refunds follow the original trade payment method.

Product representation
Product images are for reference only. Actual items may vary by supplier or batch.

SUPPORT

Q1. Who can purchase from JOKNEX?JOKNEX operates as a wholesale-focused platform serving retailers, distributors, and approved partners.

Q2. How do I access pricing and product lists?Pricing and product information are available through direct enquiry. Contact us to request access and our team will respond with further details.

Q3. Is there a minimum order quantity?Minimum order quantities may apply depending on the product category. Details are provided once trade access is approved.

Q4. Do you offer branded or unbranded products?Our product ranges include a mix of branded and unbranded wholesale items, depending on availability and category.

Q5. Which regions do you supply?JOKNEX currently supplies trade customers within the UK. Additional regions may be considered upon request.

Q6. How long does approval take?Trade enquiries are typically reviewed within 1–2 business days.